About the Customer Success Programme
Our Customer Success Programme has been developed over the past two decades and has delivered successful outcomes utilising 6 different software and digital solutions to over 450 Operators in the UK and Europe, since 2003.
While there is no single course that you can take, to cover the combined knowledge and experience that has been drawn upon to create this programme, it has been designed to provide Health & Fitness Operators with a logical and detailed project management process. It is time efficient, simple to work through and has been proven to be effective time and time again. Supporting Operators to raise service levels, increase member engagement and create operational efficiencies.
The Customer Success Team will support you through the process, so that you will launch the Connect System with confidence, competency and consistency.
How we do it
The Customer Success programme, is tailored to your business needs. Following an initial ‘Discovery’ session with your Stakeholders, we will gather all relevant information and insights to create a project plan, that you can follow and communicate easily within your business. The Customer Success Team will work with you to ensure that all solutions are aligned to your business needs and that you have total ownership over the direction and speed of travel towards your desired goals.
The Customer Success Programme will with the production of a full Timeline and Action Plan that includes, Education Plan, Marketing Schedule & Communications Pathways.
You will have full visibility of all communications and resources from the Connect Success Team throughout the Customer Success Programme.
Get Started - Next steps
Please review the options in the Customer Success menu dropdown
